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Customer Grievance Redressal Procedure
Axis Max Life Insurance has a structured process in place to address customer complaints promptly and effectively. Click here to view our Grievance Redressal Policy.
We are committed to delivering a smooth and accessible customer service experience across multiple channels. You can reach out to us with your grievance through any of the following methods.
Level 1
- You may contact the Customer Service Executive or submit a written complaint at any of our branch offices.
Grievance Redressal | For Indians | For NRIs |
---|---|---|
Website Customer Login | Manage your policy here. | |
Customer Care | 1860 120 5577 | 011-71025900 or 011- 61329950 |
Please call from your registered mobile number - 09:00 AM to 6:00 PM, Monday to Saturday | Please call from your registered mobile number - Available 24X7 Monday to Sunday | |
Digital Purchases (For a new or ongoing application) | 0124 648 8900 | |
(09:00 AM to 9:00 PM, Monday to Saturday) | ||
Scan this QR code or send ‘Hi’ on WhatsApp number +91 74283 96005 from your registered mobile number![]() | ||
service.helpdesk@axismaxlife.com | nri.helpdesk@axismaxlife.com | |
Headquarter | Axis Max Life Insurance Ltd., Plot No – 90 C, Sector 18 Udyog Vihar, Gurugram, Haryana Pin Code – 122015 | #107, Business Atrium Center, 22nd Street, Oud Metha, Dubai, UAE, PO Box 112455 |
Branch Locator | To locate the nearest branch, please "click here". | NA |
Level 2
Head – Customer Care & Customer Experience
Axis Max Life Insurance Ltd,
90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Email ID – Manager.services@axismaxlife.com OR click here to submit your grievance online.
Axis Max Life Insurance Ltd,
90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Email ID – Manager.services@axismaxlife.com OR click here to submit your grievance online.
Level 3
Head-Operations
Axis Max Life Insurance Ltd
90-C, Udyog Vihar, Sector 18, Gurugram-122015, Haryana, INDIA
Email ID – GRO@axismaxlife.com
Axis Max Life Insurance Ltd
90-C, Udyog Vihar, Sector 18, Gurugram-122015, Haryana, INDIA
Email ID – GRO@axismaxlife.com